REFUND POLICY
1. Group Class Memberships
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Non-Refundable: Monthly membership fees for group classes are non-refundable once charged.
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Cancellation Notice: To prevent future billing, you may cancel your membership by providing [insert notice period, e.g., "30 days' notice"] before the next billing cycle. No partial refunds will be issued for unused classes in a billing cycle.
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Free Trial Period: New members may qualify for a free trial week as announced. During this period, you may cancel without charge.
2. Private Training Packages
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Non-Refundable: Payments for private training sessions are non-refundable. However, sessions can be rescheduled with at least [insert notice period, e.g., "24 hours’ notice"] to avoid forfeiting the session.
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Expiration: Private training packages must be used within [e.g., "three months of purchase"] unless otherwise specified. Unused sessions after this period may be forfeited.
3. Canceled Classes by Flow State MMA
If a class or private session is canceled by Flow State MMA due to unforeseen circumstances, you will have the option to:
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Reschedule the class/session, or
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Receive a credit toward future classes/sessions.
4. Exceptional Circumstances
Refunds may be considered on a case-by-case basis for exceptional circumstances, such as:
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Medical conditions preventing participation (with documentation)
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Relocation outside the service area
Note: Approval of exceptional refunds is at the discretion of Flow State MMA management and may be subject to additional terms.
5. How to Request a Refund or Reschedule
To request a refund or reschedule a session, please contact us